Primary Responsibilities:
* Review, analyze, and coordinate effective utilization of raw material and production facilities/teams to meet customer demand. Ensure optimal inventory levels are held to meet current and upcoming customer demand.
* Work with management to develop improvement plans, including identifying opportunities for cost reduction, increasing productivity, or improving quality of products or services
* Schedule and direct Production Planning Meetings and track production performance to schedule minimizing overtime and maximizing plant yields. Notifies operations team of capacity issues; makes recommendations on staffing, outsourcing, overtime, and other capacity increasing tactics.
* Lead efforts to utilize current and new raw materials sources providing both short- and long-term solutions.
* Develop and maintain countermeasures to address root causes of customer service-related issues. Engage Sales, Operations and Customer Service if there is a supply chain breakdown or production issue that precludes meeting the customer requirement.
* Develop and improve Operational processes utilizing Lean process improvement and projects.
* Direct communication with customers regarding shipping schedules, availability, product data, specification sheets and freight.
* Provides Operational Key Performance Indicator Metrics as required daily/weekly/monthly