Experienced IT leader sought to oversee end-user support operations across a complex, multi-entity organization. This role combines hands-on technical oversight with team leadership, service optimization, and cross-functional partnership to ensure secure, reliable, and business-aligned technology support. The IT Support Leader is responsible for leading the end-user support function within a multi-entity organization. This position oversees daily IT support operations, escalation management, onboarding/offboarding processes, asset lifecycle management, and service performance tracking. The role partners with leadership across multiple business units to ensure technology services are responsive to operational needs while maintaining enterprise standards, governance, and security best practices. This is a leadership position requiring strong communication skills, operational discipline, and the ability to balance local flexibility with organizational consistency.