Review and process high volumes of internal and external email communications.
Triage incoming requests and route information to the appropriate recipients or departments.
Accurately enter and update data within internal systems and databases.
Maintain confidentiality and ensure accuracy of sensitive information.
Follow established workflows, procedures, and documentation guidelines.
Assist with backlog management to support operational efficiency.
Communicate professionally with internal team members regarding request status and escalations.
Participate in training sessions and utilize reference materials as needed for ongoing support.
Meet productivity and accuracy expectations in a remote work environment.
Previous data entry or administrative support experience required.
Prior experience within a healthcare, medical, insurance, or provider relations environment strongly preferred.
Strong attention to detail and accuracy skills.
Ability to manage multiple tasks and prioritize workload effectively.
Comfortable working independently in a fully remote setting.
Strong written communication and organizational skills.
Proficiency with email systems, Microsoft Office, and data entry platforms.
Ability to quickly learn new systems and processes through training.
SGC is a Certified Small Diverse Business for the Commonwealth of PA serving Harrisburg, Hershey, Mechanicsburg, Carlisle, Lancaster, Allentown, State College, York, Sunbury, Philadelphia & Baltimore.
