Diagnose, troubleshoot, and repair residential and commercial plumbing systems and fixtures.
Respond to service calls and efficiently identify the source of plumbing issues.
Recommend and clearly explain repair options to customers.
Provide professional, courteous, and customer-focused service throughout each service call.
Complete plumbing repairs and service work in accordance with applicable codes, safety standards, and company procedures.
Maintain accurate service records, job documentation, and customer information.
Communicate effectively with customers, team members, and service management.
Maintain a clean, organized, and properly stocked service vehicle.
Properly maintain and organize tools and equipment.
Work independently in the field while also collaborating with other technicians and team members when needed.
Identify additional plumbing issues or potential concerns and communicate them appropriately to the customer and company.
Follow all company safety policies and applicable plumbing, building, and regulatory requirements.