Coordinate and schedule technicians and outside service providers for installations, repairs, equipment changes, and other technology-related work at remote locations.
Track service requests and projects from initial assignment through completion, ensuring work is completed within established service expectations.
Monitor vendor performance and participate in regular service review meetings to address issues, timelines, and overall service quality.
Coordinate equipment installations, relocations, replacements, and emergency repairs involving hardware, cabling, telecommunications, and related infrastructure.
Serve as a primary point of contact for users and local leadership throughout the service request process.
Maintain accurate inventories of IT equipment and technology assets across multiple locations.
Track equipment assignments, replacements, changes, service activity, and associated costs.
Maintain accurate facility diagrams and floor plans to assist technicians with equipment installations and service work.
Review telecommunications invoices and supporting documentation for accuracy and tracking purposes.
Maintain detailed records of vendor service calls, repairs, equipment changes, costs, and resolution information.
Assist with vendor agreements, pricing reviews, procurement activities, and other documentation related to technology services.
Support the development of procedures and workflows to improve asset tracking, vendor dispatching, equipment lifecycle management, and service coordination.
Assist with technology procurement activities, including requests for pricing, proposals, and other vendor documentation.
Work closely with other members of the asset management and IT teams to provide backup support across various functions.
Assist with telecommunications circuit orders, mobile device provisioning, ticket tracking, and enterprise asset records as needed.
Identify opportunities to improve processes, communication, and service delivery.