Business & Financial Leadership
Take overall responsibility for the financial and operational performance of the residential business.
Own P&L performance, including revenue, expenses, gross profit, and operating profitability.
Review financial results and key performance indicators to identify trends, opportunities, and areas requiring corrective action.
Participate in annual budgeting, forecasting, and business planning.
Develop and execute strategies that support sustainable revenue growth while maintaining profitability and operational consistency.
Establish clear goals and accountability across the organization.

Operations Leadership
Provide overall leadership for residential HVAC, plumbing, and electrical operations.
Ensure day-to-day operations are efficient, organized, and aligned with company standards.
Oversee service and installation operations, staffing, scheduling, productivity, and resource allocation.
Identify operational challenges and implement practical solutions.
Establish and monitor KPIs that drive accountability, efficiency, quality, and profitability.
Lead continuous improvement initiatives across the business.
Maintain strong communication between field operations and supporting departments.

Leadership & Team Development
Lead, coach, and develop the existing management team.
Build strong relationships with managers, technicians, installers, and other employees throughout the organization.
Establish a culture of accountability while maintaining a collaborative and respectful work environment.
Develop managers and emerging leaders through coaching, feedback, and clear performance expectations.
Support recruiting, retention, succession planning, and employee development.
Earn the trust and respect of an established team through consistency, transparency, and strong leadership.
Create an environment where employees understand expectations and have the tools and support needed to succeed.

Customer Experience
Maintain a strong focus on delivering a high-quality customer experience.
Monitor customer satisfaction and identify opportunities to improve service delivery.
Address escalated customer issues and ensure appropriate resolution.
Partner with Customer Care, Dispatch, Sales, and field teams to improve communication and the overall customer journey.
Ensure operational decisions support both customer satisfaction and long-term business performance.

Culture & Organizational Leadership
Reinforce the company’s mission, values, and standards throughout the residential organization.
Provide stability and consistency during a period of leadership transition.
Build strong working relationships across the organization and foster a unified team environment.
Lead by example and establish a leadership presence that is visible and accessible to employees.
Balance the need for improvement and growth with respect for the existing team and what is already working well.
Create an environment focused on teamwork, accountability, professional development, and continuous improvement.

Cross-Functional Collaboration
Partner with Finance, HR, Sales, Marketing, Safety, Customer Care, Dispatch, and other shared-service functions.
Ensure residential operations have the support and resources needed to meet business objectives.
Communicate operational needs, opportunities, and challenges to senior leadership.
Participate in strategic planning and company-wide initiatives.
Identify opportunities to improve coordination and efficiency across departments.