Home • Job Postings • Information Technology • Cisco Unified Communications Engineer

Cisco Unified Communications Engineer

An established organization is seeking a Cisco Unified Communications Engineer to support and maintain enterprise voice, telephony, and video conferencing systems across multiple locations. This hands-on role focuses on Cisco’s on-premises IP telephony infrastructure, call routing and scripting, system integrations, and high-availability communications services.

Responsibilities

Design, configure, maintain, and troubleshoot Cisco on-premises IP telephony (IPT) infrastructure, including voice gateways and analog telephony components.
Administer and support Cisco Unified Communications Manager (CUCM/Call Manager), Cisco UCCX, and Cisco Unity.
Develop, maintain, and troubleshoot Cisco UCCX scripts and automated call flows supporting help desk and other business functions.
Support enterprise video conferencing and Webex services, including user administration, configuration, and end-user training.
Maintain enterprise fax solutions and integrations between telephony systems, fax platforms, and related security systems.
Monitor communications infrastructure, investigate service interruptions, resolve technical issues, and follow established incident-management procedures.
Coordinate with telecommunications carriers and third-party vendors on service provisioning, troubleshooting, maintenance, and system changes.
Analyze system configurations and performance to recommend improvements to reliability, availability, and operational efficiency.
Maintain technical documentation, system configuration records, backups, and disaster recovery procedures.
Manage hardware and software inventory and licensing in collaboration with procurement and internal IT teams.

Required Experience

Hands-on experience administering and supporting Cisco on-premises IP telephony infrastructure.
Working knowledge of Cisco Unified Communications Manager (CUCM/Call Manager), Cisco UCCX, and Cisco Unity.
Experience configuring, maintaining, and troubleshooting enterprise voice systems, voice gateways, and call-routing solutions.
Experience with Cisco UCCX scripting, automated call flows, or contact-center functionality.
Familiarity with Webex, video conferencing, enterprise fax solutions, and communications-system integrations.
Strong troubleshooting and analytical skills, with the ability to diagnose issues across hardware, software, networks, and integrated systems.
Experience monitoring infrastructure, managing support tickets, documenting configurations, and coordinating with vendors or telecommunications carriers.
Strong communication skills and the ability to provide technical guidance and end-user training.
Ability to manage multiple priorities while supporting reliable, business-critical communications services.

Important qualification: Candidates must have experience with Cisco’s on-premises IPT infrastructure. Experience limited to other phone systems or cloud-only telephony environments will not meet the requirements for this position.

Preferred Experience

Post Date

10/09/2026

Job Type

Full Time

Location Type

Hybrid

Location

Harrisburg

Salary Range

DOE

Latest Jobs Listings

Open Jobs & Careers in Pennsylvania & Maryland

Construction

Superintendent

Excerpt Lead it. Own it. Get it done. Our client is seeking an experienced Senior Construction Superintendent to lead large-scale, ground-up commercial construction projects ranging into the double-digit millions. This is an opportunity for a seasoned construction professional who knows how to take ownership of a project in the field and drive it from groundbreaking through successful completion. The ideal candidate understands what it takes to manage a major project from a General Contractor’s perspective—coordinating subcontractors and trades, maintaining schedule and quality, enforcing safety standards, anticipating challenges, and keeping the project moving while maintaining strong relationships with owners and project stakeholders. This is a highly visible role for a Superintendent who takes pride in getting the job done on time, safely, within budget, and to the owner’s expectations.

Posted On 08/18/2026

Human Resources

Recruiting Support Specialist

Susan Graham Consulting (SGC) is celebrating 20 years in business, and we’re excited to grow our team as we look toward the next chapter! We’re looking for a Recruiting Support Specialist who wants to sink their teeth into the recruiting world and become an important part of our team. This isn’t a role where you’ll simply be handed a list of tasks each day. We’re looking for a self-starter with a creative and proactive mindset who enjoys figuring things out, connecting with people, and looking for new ways to make things happen. This position will touch many different areas of our business. You’ll support our recruiting team in the day-to-day effort of finding and attracting great talent, help develop creative ways to reach candidates, and bring new ideas to how we approach recruiting and candidate outreach. You’ll also have an opportunity to help with marketing, social media, email campaigns, market development, and ideas for expanding the SGC brand beyond our Central PA roots.

Posted On 09/16/2026

Construction

Overnight Mechanic

We are seeking an experienced Diesel Mechanic II to join a busy fleet maintenance operation. This is a hands-on role for a technician who can independently diagnose and repair diesel vehicles, trailers, electrical and drivetrain systems, and related equipment. The ideal candidate brings solid troubleshooting skills, attention to detail, and the ability to handle more complex repairs with limited supervision. Experience with refrigerated trucks, trailer repair, liftgates, or HVAC/refrigeration systems is a plus.

Posted On 08/12/2026

Accounting/Finance

Vendor Accounting Specialist

An established organization is seeking a detail-oriented and analytical Rebate Coordinator to manage vendor rebate programs, support financial accuracy, and maintain strong relationships with internal teams and external suppliers. This role is ideal for someone who enjoys working with numbers, managing detailed records, researching discrepancies, and ensuring rebate transactions are processed accurately and efficiently.

Posted On 10/23/2026

Latest Career & Hiring Insights

Master the Art of the Interview

If you have an interview scheduled, there’s a lot to consider and prepare for. We’re here to help with that, and sell yourself the most effectively to get your dream job.

SGC is a Certified Small Diverse Business for the Commonwealth of PA serving Harrisburg, Hershey, Mechanicsburg, Carlisle, Lancaster, Allentown, State College, York, Sunbury, Philadelphia & Baltimore.