Provide training on case management systems and web applications to users.
 Develop and maintain training databases for case management systems and web applications.
 Maintain knowledge of practical training techniques and be skilled in all training formats, such as classroom handson training, one-on-one sessions, small and large groups, and in-person or virtual system demonstrations.
 Develop courses and curricula to train new system functionality or enhance user knowledge or understanding of system functions.
 Develop and maintain trainer guides to accompany user training workbooks.
 Review manuals, materials, and staged training data for accuracy.
 Analyze the audience to provide effective training based on users’ learning types and capabilities. Apply adult learning theory to training.
 Provide desk-side, phone, or virtual support to users when requests for help and guidance are received and approved.
 Maintain a thorough understanding of court business requirements and procedures through discussions with users, on-site visits.
 Analyze court business practices related to case management systems and web applications. Then, make recommendations to users and staff regarding adapting local practices to better utilize and interact with the systems and web applications.
 Work with analysts to interpret user requests and system needs. Assist in translating user business processes into system functionality or modifications.
 Test systems against functional and technical specs and user needs. Document and report problems discovered.
 Attend meetings related to current assignments or stay updated on processes and procedures.
 Attend training as needed to develop personal skills related to the position.