Serve as a primary day-to-day contact for assigned clients and develop strong, professional relationships.
Learn each client’s business, goals, audience, brand, and marketing priorities in order to provide thoughtful and relevant support.
Listen to client requests, clarify objectives, and translate needs into clear direction for internal teams.
Coordinate projects across creative, development, SEO, paid media, content, and other digital marketing disciplines.
Manage project timelines, priorities, deliverables, and client expectations.
Work with internal teams to determine scope, resources, deadlines, and potential challenges associated with client requests.
Communicate project status, next steps, timelines, and potential issues to clients and internal stakeholders.
Help manage changes to project scope, priorities, budgets, and deadlines.
Identify opportunities to improve client results and proactively bring ideas and recommendations to clients.
Participate in client meetings, strategy discussions, project kickoffs, status calls, and presentations.
Help ensure projects are delivered on time, within scope, and in alignment with client objectives.
Monitor project progress and follow up with internal team members to keep deliverables moving.
Coordinate feedback between clients and creative or technical teams and ensure revisions are clearly communicated.
Help clients understand digital marketing, website, and technology-related recommendations in a clear and approachable way.
Balance client needs with available internal resources, project budgets, timelines, and overall business priorities.
Maintain accurate project information, documentation, and communications within the agency’s project management systems.
Help identify risks, bottlenecks, and competing priorities and work with the appropriate teams to resolve them.
Contribute to brainstorming, campaign planning, content development, website projects, and other client initiatives.
Support account planning and identify opportunities for additional services that align with client needs.
Assist agency leadership with special projects and other client-related initiatives as needed.
2–4+ years of experience working in a digital marketing agency, advertising agency, web development company, or similar client-service environment.
Experience working directly with external clients and managing ongoing client relationships.
Working knowledge of digital marketing and website development processes.
Understanding of the general lifecycle of website design and development projects, from discovery and requirements through design, development, testing, and launch.
Familiarity with digital marketing disciplines such as SEO, paid search, analytics, email marketing, content, or social media.
Experience coordinating multiple projects, deadlines, deliverables, and internal resources.
Strong organizational and project management skills.
Excellent written and verbal communication skills.
Ability to translate client requests into clear, actionable direction for internal teams.
Strong problem-solving and critical-thinking skills.
Ability to manage competing priorities without losing attention to detail.
Comfortable working directly with clients and leading conversations when clarification or direction is needed.
Ability to work effectively with creative, development, and marketing professionals.
Experience using project management and collaboration platforms such as Teamwork, Asana, Monday.com, Trello, ClickUp, or comparable systems.
Familiarity with common web, design, CMS, and digital marketing tools.
Proficiency with Google Workspace or comparable productivity tools.
Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
SGC is a Certified Small Diverse Business for the Commonwealth of PA serving Harrisburg, Hershey, Mechanicsburg, Carlisle, Lancaster, Allentown, State College, York, Sunbury, Philadelphia & Baltimore.
