* Prepares and executes projects and work plans.
* Develops detailed system requirements, change requests, and test plans.
* Performs 2nd level support activities to monitor, track, and resolve issues.
* Works with end-users to understand problems and issues thoroughly and guides systems developers based on user needs.
* Prioritizes user problems and design requests.
* Describes detailed problems and approaches to end-users in a non-technical manner. Reviews and revises documentation accordingly.
* Prepares and presents materials to stakeholders, including project plans, analysis, presentations, and business metrics.
* Works closely with stakeholders. Effectively communicates with team members, management, and vendors.
* Tracks team progress toward project plan goals.
Intermediate to advanced skills in Microsoft Excel and Microsoft Project are required.
Intermediate to advanced skills in business intelligence tools such as PowerBI or Tableau are required.
Five years of project management, including three years of personnel management.
Seven years of work experience in a technology-related field is required.
Some travel statewide may be required.
Driver’s license required.
A satisfactory criminal check is required
SGC is a Certified Small Diverse Business for the Commonwealth of PA serving Harrisburg, Hershey, Mechanicsburg, Carlisle, Lancaster, Allentown, State College, York, Sunbury, Philadelphia & Baltimore.
