The ideal candidate will:
• Install or upgrade equipment maintained by the company in various field locations
• Configuring hardware and software components after installation
• Perform routine maintenance on technology equipment
• Test equipment to troubleshoot the issues
• Document installation and repairs
• Assess equipment failures and repair as needed.
• Maintain all tools and equipment used during service calls
• Teach customers how to use the equipment properly
• Meet with the customer to determine the nature of the service or repair
• Manage the stock of replacement parts and equipment
• Maintain equipment stock in the company vehicle
• Manage demo/loaner fleet of equipment
• Be proficient in all aspects of the ERP system
• Assist sales staff in providing customer quotes
• Order and receive inventory
• Generate and coordinate order shipments
• Coordinate all RMA’s
• Serve as centralized sales call tracker and coordinator
• Help to coordinate remote cold call and appointment set ups
• Work with Marketing team as directed
• Gain intermediate understanding of all products and uses
• Provide summary reports as directed
• Continuously increase knowledge of company products, services, and procedures
• Work in a team environment, communicating as required with all personnel
• Excellent Troubleshooting skills
• Able to adapt to a constantly changing work schedule
• Able to travel overnight frequently
• Proficiency in the use of the English language in reading, writing, and speaking
• Ability to successfully interact with all organizational levels
• Good communication and training skills
• Demonstrated proficiency to manage multiple tasks and activities at once, to organize and set priorities and to meet deadlines
• Computer savvy: ability to learn and retain new programs and applications
• Demonstrated skills in project management
• Excellent time management skills
• Mechanical and electrical skills
• Physically fit and able to work with heavy equipment
• Ability to problem-solve
• Ability to pass a drug test
SGC is a Certified Small Diverse Business for the Commonwealth of PA serving Harrisburg, Hershey, Mechanicsburg, Carlisle, Lancaster, Allentown, State College, York, Sunbury, Philadelphia & Baltimore.
