The Senior Database Administrator is an expert in SQL Server database systems, configuration best practices, and performance optimizations. They are responsible for proactively monitoring production database systems, resolving performance issues, optimizing existing systems and collaborating with the development and operations teams. They coordinate database deployment tasks with project managers and work closely with the development and operations teams on database projects. They serve as an authority on database best practices and inform proper database design, implementation, configuration, security, backup and maintenance.

This role offers an exciting opportunity to engage in advanced technical work within our dynamic IT Services team. You will delve into programming, configuration, design, and analysis of a complex and diverse IT infrastructure.

The Senior Database Developer is an expert in SQL Server database systems, configuration best practices, normalization strategies and coding standards. They are responsible for collaborating with the development team on future enhancements and improving existing systems through normalization and SQL optimizations. They coordinate database development tasks with project managers and work closely with the development team to translate business requirements to database design and implementation. They serve as an authority on database best practices and inform proper database design and performant SQL implementations

This role is a technical position primarily responsible for implementation, upgrades, troubleshooting, on-going maintenance and administration of the contact center systems, voice network, and other related applications.