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Commercial Operations Manager

We are seeking a Commercial Operations Manager to lead and streamline our inside sales and customer service teams. This newly created role will oversee a remote and onsite team, drive process improvements, implement best practices, and ensure an exceptional customer experience. The ideal candidate brings strong industry knowledge, strategic thinking, and hands-on leadership experience.

Responsibilities

* Lead and manage the inside sales and customer service teams, providing coaching, feedback, and professional development
* Oversee customer order management, ensuring accuracy, timeliness, and high-quality service
* Streamline processes and standardize procedures across the commercial team for consistent customer experience
* Implement and monitor key performance indicators (KPIs) to measure team performance and operational efficiency
* Collaborate with cross-functional teams, including sales, finance, supply chain, and IT, to ensure seamless operations
* Serve as the strategic point of contact for customer inquiries, directing questions to the appropriate team member or product solution
* Identify opportunities for process improvements and implement initiatives to enhance operational efficiency and customer satisfaction
* Support CRM/ERP system usage and optimization for sales and service workflows
* Act as a hands-on leader, stepping in to assist team members when needed and ensuring customer issues are resolved effectively
* Provide data, reporting, and insights to senior leadership to inform business decisions
* Support business development initiatives with operational and process insights
* Drive a culture of accountability, ownership, teamwork, and continuous improvement

Required Experience

Preferred Experience & Skills

Professional Background:

* Experience leading inside sales, customer service, or commercial operations teams
* Familiarity with industrial, manufacturing, or construction-related products and applications
* Process improvement experience (Lean, Six Sigma, or similar methodologies)
* Experience in CRM/ERP systems implementation or optimization (Salesforce, NetSuite, Oracle, SAP, Microsoft Dynamics)
* Analytical skills to leverage data, KPIs, and reporting to drive decisions
* Leadership & Management Traits:

Strong team leadership and coaching capabilities

* Ability to operate effectively in fast-paced, growth-oriented environments
* Hands-on, proactive approach to problem-solving
* Excellent communication, collaboration, and organizational skills

Education & Qualifications:

* Bachelor’s degree in Business, Operations, Supply Chain, or related field
* 5+ years in sales operations, customer service management, or commercial process leadership
* Manufacturing, industrial products, or construction materials experience preferred

Key Attributes:

* Process-minded, metrics-driven, and analytical
* Ability to balance strategic thinking with hands-on execution
* Technologically adept with ERP, CRM, and workflow tools
* Strong understanding of customer-facing operations and soft selling techniques

Preferred Experience

Post Date

02/05/2026

Job Type

Full Time

Location Type

Remote

Location

Harrisburg

Salary Range

$90,000-$110,000

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