• Serves as a consultant to all areas of the company on survey and research initiatives. Identifies the best options for uncovering the most suitable manner to obtain the information required for decision-making.
• Conducts and manages corporate wide market research to support corporate strategic plans.
• Manages regulatory, Medicare, etc. surveys as required by association or law. Works with the vendors, and internal stakeholders to ensure that all required surveys are done in compliance with the rules defined and results are shared appropriately, and timely.
• Reviews the request and makes a recommendation on the most efficient and effective way to gather the information. Serves as a consultant to multiple areas in the company to assist them achieving their research goals/objectives.
• Develops programs to capture, analyze, act and monitor feedback across consumer touch points to help drive business value (through use of the customer/market insights).
• Other research related projects as assigned
• Strong analytical skills, ability to work independently and to develop, coordinate, and manage multiple projects and priorities with minimal supervision.
• Ability to work well with internal and external customers, vendors, and stakeholders. Proficient in the use of pc based software.
• Must possess excellent analytical aptitude
• Excellent written and oral communication skills. Demonstrated proficiency in the timely and accurate completion of all projects as assigned.
• Ability to develop, coordinate, and manage major projects and related activities, among multiples business lines and to manage project design, development and implementation with both internal and external audiences.
• Ability to use data/information to convey clear, concise research findings and present those findings to stakeholders (virtually or in-person)
• Health care/health insurance market research knowledge is strongly preferred, related in particular to:
Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys
QHP Enrollee Experience Surveys
Voice of the Customer programs across various channels and methodologies
Online market research communities (MROC or eCommunities)
• The ideal candidate will:
• Possess critical thinking, analytical skills, and be able to apply appropriate research methodologies
• Be able to manage to deadlines, while having flexible thinking and problem solving skills
• Communicate with internal and external stakeholders to understand/document business objectives
• Assist with designing and developing questionnaires, discussion guides, and the like
• Analyze/interpret data to communicate findings, and actionable insights
• Project manage research initiatives, when applicable
• Be able to assess/estimate the appropriate level of effort/time needed to complete work as planned and manage time accordingly
• Be able to work independently or collaboratively
• Be detail-oriented and curious about what drives people’s perceptions, opinions, beliefs, attitudes, and behaviors
SGC is a Certified Small Diverse Business for the Commonwealth of PA serving Harrisburg, Hershey, Mechanicsburg, Carlisle, Lancaster, Allentown, State College, York, Sunbury, Philadelphia & Baltimore.
