• Setup computers and basic peripheral devices (keyboards, mice, printers, etc.)
• Basic hardware checks (e.g., testing monitors, keyboards, and mice)
• Install standard software and ensure correct configuration for user needs
• Assist in maintaining local networks under the supervision of senior technicians
• Perform basic troubleshooting on systems and software, escalating more complex issues
• Provide user support by answering common IT-related questions and resolving basic problems
• Log and track repairs and maintenance activities
• Replace or repair simple computer parts under guidance
• Perform basic network setup and testing (e.g., connecting devices to Wi-Fi)
• Given the nature of IT operations, availability outside of standard business hours, including evenings and weekends, may occasionally be required to complete tasks, perform maintenance, or meet critical deadlines.
• Performs other duties as assigned to meet the goals and objectives of the department and organization
• Ability to maintain strong customer relationships by providing excellent service, addressing concerns promptly, and ensuring customer satisfaction
• Excellent verbal and written communication skills
• Must possess strong organizational skills, with the ability to manage multiple tasks and prioritize effectively
• Ability to follow instructions and work independently with minimal supervision
• Must be able to pass a drug and alcohol test and possess a valid Driver’s License
SGC is a Certified Small Diverse Business for the Commonwealth of PA serving Harrisburg, Hershey, Mechanicsburg, Carlisle, Lancaster, Allentown, State College, York, Sunbury, Philadelphia & Baltimore.
