• Set-up and configure computers and more complex peripheral devices (e.g., cellular routers, scanners, printers)
• Setup and configure iPhones and iPads within MDM
• Troubleshoot and support mobile devices
• Provide advanced troubleshooting and repairs (hardware and software)
• Install and configure operating systems, application software, and network configurations
• Ensure security protocols and privacy standards are met for users and devices
• Maintain local networks switch configuration changes with the supervision of senior technicians
• Guide and provide orientation to users on the proper use of IT systems and software
• Assist in planning and executing system updates and upgrades
• Track hardware and software inventories, reporting shortages or replacements
• Escalate complex issues to higher-level technicians or management as needed
• Create and maintain user accounts, manage permissions, and implement access controls
• Provide on-call support and after-hours assistance as needed
• Maintain/organize IT stock (e.g. cables, peripherals, devices, etc.)
• Ability to maintain strong customer relationships by providing excellent service, addressing concerns promptly, and ensuring customer satisfaction
• Excellent verbal and written communication skills
• Must possess strong organizational skills, with the ability to manage multiple tasks and prioritize effectively
• Ability to follow instructions and work independently with minimal supervision
• Strong troubleshooting and analytical skills
• Good knowledge of network configuration, security, and current systems
• Ability to train and mentor junior technicians
• Proficient in managing IT assets and performing software and hardware upgrades
SGC is a Certified Small Diverse Business for the Commonwealth of PA serving Harrisburg, Hershey, Mechanicsburg, Carlisle, Lancaster, Allentown, State College, York, Sunbury, Philadelphia & Baltimore.
