Job Duties
 Installs, configures, programs, and maintains a wide array of infrastructure services and applications. This includes FS Local Traffic Managers, Microsoft Failover Clustering, Azure AD/Microsoft Entra, VMware, and leverage tools like Windows PowerShell and Microsoft Dynamics CRM.
 Develops and researches design specifications for the architecture and deployment of enterprise-class services that the entire enterprise relies on; performs advanced integration activities to ensure the proper operation of IT services and infrastructure across the organization.
 Creates programs to automate the administration of complex IT services and delivers customized solutions for customers. Collaborates with IT infrastructure teams to aid in the development, debugging, and successful
implementation of these programs.
 Develops methods for collecting and analyzing server performance and service delivery data and recommends improvements and optimizations.
 Creates and maintains ongoing communication and rapport with key technical leads from all Judicial Automation teams that rely on the IT Services environment.
 Transforms user and business requirements into technical solutions; conducts independent, vendor, and project research to create standardized and customized solutions that fulfill established requirements.
 Performs level two and some level three problem management for the IT Services team, addressing complex network, server, application, and infrastructure-level issues individually and in collaboration with other technical teams as needed.
 Acts as a senior technical member of the IT Services team for incident management; collaborates with team members to ensure effective coordination and communication with management and other technical leaders.
 Interfaces with CMS application team leads, coordinates system activities closely, and ensures that the IT Services team delivers the required results.
 Performs system and software patching and updating firmware. This includes installing server hardware and operating systems and configuring the application environments for all applications, servers, services, and products within the IT Services team portfolio.
 Participates in an on-call rotation.