Full Time, Employee

Harrisburg PA

  • Configuring enterprise software, providing technical assistance, conducting system testing, writing functional specification documents, and developing end user procedures.
  • Leading and/or participating on project teams for system work efforts to enterprise systems. Gathers information from user departments to determine how to best support the needs of end users.
  • Configuring and maintaining enterprise systems and software to support end users and PTC business processes. Identifies and corrects configuration issues to restore solutions and ensure proper operation.
  • Developing and maintaining Business Process Procedures (BPPs) and other documentation to reflect custom changes to current production processes and configurations.
  • Providing assistance to end users by troubleshooting, analyzing and resolving concerns regarding enterprise systems, solutions and processes. Participates and/or assists in training of end users regarding their specific systems and processes.
  • Developing, maintaining, executing and validating test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes.
  • Conducting reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary.
  • Monitoring business systems and business processes to identify and recommend opportunities for process improvement.
  • Reviewing changes to legislation, contracts, regulations, business operational procedures or systems that may impact business processes and systems. Determines what changes may be necessary to incorporate within enterprise systems.
  • Performing research on SAP Service Marketplace, opening OSS messages, evaluating OSS notes, and testing OSS notes that PTC opts to apply
  • Utilizing various software and/or technology tools to perform job duties.
  • Using situational awareness to anticipate and prevent accidents.

A minimum of five (5) years of expertise in as many of the following SAP modules / features as possible:

  • Materials Management (MM)
  • SRM 7.13
  • MRP Controlling
  • Purchasing (PUR)
  • Enterprise Buying Professional – ECS

Additional beneficial skills include:

  • Agile Systems/RWD uPerform
  • ServiceNow
  • Quality Center
  • uPerform


For more about this position, an SGC representative will be in touch immediately.