Full Time, Employee

Harrisburg, PA

We are looking for a Director, Design and Production to lead our user experience design and media production and act as the bridge between our UX strategists and technical development.


  • Establish the overall creative strategies and production services and drive alignment of them within the organizational strategy.
  • Translate work coming from user research and strategy work in to working design systems that are elegant in both their appearance and usefulness.
  • Ability to think strategically and extend existing brand identity systems into new visual concepts and digital experiences.
  • Work with teams to define interaction and visual style systems to drive the design of large enterprise websites, portals, and mobile applications.
  • Work with clients to understand digital acquisitions strategies and ensure they are complemented from both a design and technical perspective.
  • Lead development of storyboards, wireframes, style tiles, visual comps, and prototypes.
  • Lead teams in and personally execute high-end visual and interaction designs for a wide variety of clients across a range of digital platforms including Web, mobile, touch-screen, etc.
  • Ability to explain and defend design rationale and decisions.
  • Lead teams in and personally produce detailed visual specifications and production-ready assets for developers.
  • Excellent client presentation skills to successfully articulate design concepts to internal teams and clients.
  • Strong ability to work iteratively and collaboratively with researchers, CX/UX designers, developers, clients.
  • Effective time management skills to produce detailed, quality work within tight timeframes and to manage multiple projects.
  • Enthusiasm to participate in the full design and development cycle to ensure that creative innovations in user-centered design are faithfully delivered to our clients.
  • Develop production and creative staff and consult with senior management team on strategic projects.
  • Provide strategic guidance to teams based on goals, objectives and company processes.
  • Support new business development activities, as needed.


  • Minimum 4 years experience designing digital products and services (Fluency with common design software (Axure, Illustrator, Photoshop, PowerPoint/Keynote) for the creation of visual design artifacts and presentations
  • Working knowledge and experience with interaction design and human factors, user-centered experience design and the CX/UX process.
  • Strong knowledge of accessible and inclusive design concepts and guidelines.
  • Demonstrated visual skill in producing visual concepts, mockups, icons and other assets.
  • Strong design foundation including adept use of grids, typography, color harmony, imagery, etc.
  • Understanding of HTML, CSS, and browser capabilities.
  • A strong online or electronic portfolio that demonstrates your ability to turn ideas into a compelling and unique creative vision.
  • Excellent visual, verbal, and written communication skills, with the ability to effectively engage and convey ideas to technical and business teams with passion and diplomacy.
  • Experience creating responsive designs as well as designs for mobile apps, touch-screen devices and other emerging technologies a preferred.
  • Experience with system design a plus.
  • Solid formal academic background in Interaction Design, Graphic Design, Communication Arts Design or Digital Arts Design or commensurate work experience field required (Bachelor’s or Master’s Degree preferred).