Full Time, Employee
We have an immediate need for a Help Desk Team Lead.
- 8+ years experience in assisting Agents in providing first line support when workloads are high, or where additional experience is required.
- Acting as an escalation point where difficult or controversial calls are received „
- Representing the Service Desk at meetings „
- Arranging staff training and awareness sessions „
- Knowledge of Information Technology Infrastructure Library V3 (ITIL)
For more information regarding this opportunity, please send us your resume and we will be in touch right away!