Full Time, Employee

Harrisburg, PA

Application Support:

  • Assists in the installation, maintenance, and general support of application systems. Assists users with questions or problems. May help perform system backups and recovery and install new software.
  • Work with business to formulates and defines application systems scope and objectives.
  • Works  with  business associates  to  map  current  and  future  business processes  and  aligns technology  solutions  with  short-term and  long ‐term  business  strategies.
  • Documents business requirements and creates detailed functional/technical system specifications.
  • Reviews, analyzes, and creates detailed documentation of the systems supported and user needs, including workflow, program functions, and steps required to develop or modify the systems supported.
  • Creates detailed test plan.  Executes test plan and documents test statistics, metrics, and results.
  • Works with vendors and technical teams to resolve system issues. Evaluates and follows through on issues and problems until resolved or escalated.
  • Evaluates issue patterns  to  plan  and recommend  process  improvement  and system  upgrades
  • Creates reports to support business decisions.
  • Leads small scale  or sub functional  teams for system  design,  modification,  upgrade,  and  implementation  projects
  • Facilitates and ensures compliance of government or regulatory standards (SOX, PCI, internal audit, external audit, etc.) with regard to the systems supported and the ancillary components that support them
  • Must maintain high level of technical competence in the systems supported; including pushing creative thinking beyond the boundaries of existing industry practices and client mindsets.
  • Demonstrate good organizational and analytical skills.
  • Possess good communication and interpersonal skills with clients to identify needs and evaluate alternative business solutions with project management.
  • Demonstrate good leadership skills.
  • Exhibits confidence and an extensive knowledge of emerging industry practices in systems supported when solving business problems.
  • Maintain a positive attitude and demonstrate a commitment to corporate success.


Associate Degree in computer related field: Minimum of 2-years of experience in applications support or comparable activities.


  • Working knowledge of IBM TOSHIBA ACE application software
  • Working knowledge of supported applications
  • Strong analytical skills, the ability to think beyond boundaries for solutions of issues and user requests
  • Ability to understand emerging practices and technology in both the software and the hardw